Q. Can I order sample bags?

A. Yes, you can order sample bags to show your committee the value of our showbags. There will be a set cost per bag including delivery costs. If you are interested in purchasing sample bags or just want to enquire you can call our sales team on (03) 9369 9929 or contact us via email sales@bensonstrading.com.au. Please note, sample bags can vary from final supplied goods due to product unavailability and substitutions.

Q. Is there a minimum order?

A. If you are ordering online there is not set minimum quantity for your order. If you are ordering via our fundraising order form for a school fete or community events there are minimum order quantities which are specified on our order form. You can download and view our order form on the hyperlink below: https://www.showbags.com.au/media/landingpage/Fundraiser_Flyer.pdf

Q. Can I return unsold stock?

A. If you wish to return products for a refund, you should follow these guidelines: Contact sales@bensonstrading.com.au with your return request, including all details on the contents you wish to return, complete a Return Acceptance Form which can be obtained from the customer service team. Please note, products must be returned in their original packaging and in re-saleable condition. We only accept returns of full unopened cartons for novelty bags only; due to health risks we do not accept confectionary bags for refunds. Return goods will not be accepted if a return has not been approved by the customer service team.

Q. How much will freight cost me?

A. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. You can obtain a shipping “quote” before proceeding to checkout.

Q. How long will it take for my order to get to me?

A. We aim to have all orders dispatched within 2 business days of receiving payment. We attempt to have all deliveries arrive within 3-7 working days of dispatch date. All orders are sent from Melbourne. If you live in WA, NT, Far North Queensland or remote rural areas it may take a few extra days for delivery. Certain periods of the year are seasonably busy and deliveries may be delayed slightly longer. You can specify a delivery date on our order form and we will endeavour to deliver on the day requested.

Q. How do I pay?

A. If you are ordering online you can pay via PayPal or Credit card (we accept Visa or MasterCard). If you are a registered school and can provided the appropriate documentation, we will dispatch your order along with an invoice with a 30 Days EOM to pay. This is at the discretion of Bensons Trading co. Payment option on invoiced goods include payment by cheque, Direct Debit or Credit card.

Q. How can I order Lucky Dips?

A. You can order lucky dips via our order form or online at www.showbags.com.au. We have 4 different lucky dips available:

Boys 50 Piece lucky dip ($25)

Girls 50 Piece lucky dip ($25)

Boys 30 Piece lucky dip ($30)

Girls 30 piece lucky dip ($30)

Q. I received a different item in my showbag to what is online?

A. Contents of showbags may vary according to product availability. Replacement items are at minimum of equal or greater value to the original item.

Q. Can I log into wholesale using my retail account?

A. When you are logged into a retail account these details cannot be transferred to a wholesale account. You will need to create a new login as a wholesale customer. This can be done using the link below:


We also have a full range of Plush, Novelties and Showbags available to view at www.bensonstrading.com.au. Follow the prompts to set up and account and place your order today.

Q. I have placed an order but have not received any confirmation?

A. When you place an order online, you will receive an auto-generated confirmation email with your order details and order number. If you have not received this email your order may not have gone through successfully. If payment has been made from your account and you have not received an order confirmation you can contact our sales team on (03) 9369 9929 and we can advise you of the status of the order.